# Password recovery

##### Summary

Recover your DAO.AD password if you forgot or lost access to it.

##### Before You Begin

- Role: Advertiser
- Required information: 
    - Email address
- Estimated time: 3 minutes

##### Steps

1. Enter the email address associated with your DAO.AD account. ![password_recovery_v280526.png](https://wiki.dao.ad/uploads/images/gallery/2026-05/scaled-1680-/password-recovery-v280526.png)
2. Check your inbox and Spam folder. The recovery email will be sent from no-reply\[@\]dao.ad.
3. Click to the recovery link in email.

<p class="callout warning">**Important:** Never share your recovery link with anyone. DAO.AD managers will never ask for your confirmation codes or passwords.</p>

4\. Enter your new password, complete the “I’m not a robot” verification, and click **Restore**.

<p class="callout info">Password should contain at least 6 characters.</p>

##### ![reset_password_v280526.png](https://wiki.dao.ad/uploads/images/gallery/2026-05/scaled-1680-/reset-password-v280526.png)

##### Troubleshooting

**Issue:** Recovery link not received

**Solutions:** If you have not received the authorization code

- check your Inbox and Spam folder;
- make sure you entered the correct email address;
- try logging in using a different browser;
- contact DAO.AD Support

**Issue:** Authorization code expired

**Solution:** Restart the authorization process and request a new code.

##### Related

- [Two-Factor Authentication](https://wiki.dao.ad/books/getting-started/page/two-factor-authentication "Two-Factor Authentication")
- [Account verification](https://wiki.dao.ad/books/getting-started/page/account-verification)
- [Create an account as Webmaster](https://wiki.dao.ad/books/getting-started-QiA/page/create-an-account-as-webmaster "Create an account as Webmaster")